Robert Joel Taylor founded The
Alyssan Barnes
Alyssan has traveled to 27
different countries, gaining valuable international experience in
cross-cultural communication and sensitivity. With a bachelor’s degree in
communication and a master’s degree, she has utilized her education by teaching
public speaking at the college level. She has personally created a speaking
curriculum and has performed many speaking evaluations. As a former journalist
who has interviewed important national female figures including First Lady
Laura Bush (President Bush’s wife), she is
keenly aware of the importance of presentation and questioning skills as well
as the centrality of customer service satisfaction. Alyssan Barnes specializes
in leading break-out sessions involving the implementation of seminar topics.
And now for the
training courses…
Basic Sales Training
Jumpstart your salespeople with little or no
sales background:
pre-call sales preparation, getting to
the decision maker, structuring the sales call, questioning, creating need, listening
skills, customer-focused selling, product knowledge, solution selling, gaining
customer commitment, how and why people buy, presenting features, advantages &
benefits, trial closes, various closing techniques, how to handle rejection,
daily discipline, time management, presenting technical information in a clear,
concise and persuasive manner—98% of sales people do not follow a sales
process—but now they will!
Super Star Sales Training
Seminars
Learn the techniques needed to become a
Super Star salesperson:
How to overcome objections and close
sales every time, identifying different buyer types, prospecting techniques, voice
mail, talking less and listening more, developing agreement and trust, following
up, the 6 qualities of successful sales people, dealing with multi-level
decision-makers, creating a vision of your product in your customers’ minds,
assertiveness training
Make your call center ring with success:
Inbound and outbound telephone training
with scripts, telephone tips on etiquette, opening the call, putting the
customer at ease, overcoming objections, identifying customer’s needs, moving
from giving information to closing sales, presenting the solution, how to be
courteous and professional, dealing with rejection, call monitoring and
coaching, best practices, audio taping calls for learning, exposure to the best
practices of major corporate call centers, cross-selling & up-selling and
how to sell additional services and products on every call
Customer Service
Excellence
Help front line employees deliver
exceptional, world class customer care:
uncovering the customer’s needs,
effective communication skills, enunciation, pronunciation, accents,
identifying customer expectations, dealing with difficult customers,
questioning skills, learning that price is generally not the issue, creating a
telephone image, voice training, listening skills, controlling the call, seeing
issues from the client’s viewpoint, creating companywide customer-focused
strategies, role play
Advanced Sales Techniques
Boost your sales with in-depth insight:
discovering the buyer’s preference,
developing rapport with a wide variety of customers, creating artificial
urgency, creating value propositions, proposal writing, differentiating
yourself from the competition, the one-call close, leading the conversation by
questioning techniques, negotiating, account management, discovering hot
buttons by probing questions, getting the customer involved in the process,
being proactive not reactive, personality types in selling, the four basic
personality types and how to use these insights to make more sales
Telesales Magic
Pick up the pace when picking up the phone:
By creating artificial urgency, qualifying
the prospect, getting to yes on the first call, “WIFM” What’s in It For Me, getting through the receptionist, building desire,
how to make more calls daily, the center of influence selling
Business Leadership
Training
Grow middle management into topnotch
managers:
Hiring for attitude, understanding
values, leading by example, controlling interruptions, distinguishing the
difference between urgent and important, how to remain positive, removing
barriers to success, core competency, focusing on performance and measurable
goals, encouraging open communications, creating a relaxed work environment and
climate for success, developing interpersonal skills, delegating properly, how
to implement change without disrupting the organization
Relationship Selling
Build relationships to build success:
how to develop business relationships,
rapport and trust, body language, eye contact, gestures, facial expressions, Neuro-Linguistic programming, creative problem solving,
developing empathy, getting referrals, creating long-term relationships, adding
value to the client’s business, listening skills
Consultative Selling
Use a consulting approach for big ticket sales:
developing a winning attitude, defining
your market, selling yourself, positive mental attitude, non-verbal
communication, explaining options, recommending solutions, focusing on what
people are saying, interviewing instead of pitching, thinking like a business
consultant not like a salesman
Leadership Development
Cultivate a clear vision and a competent
manner in your leaders:
accountability, goals, empowerment,
changing expectations, understanding personality types, voice projection,
articulation, pacing, humor, controlling conflict and difficult situations
Managing & Leading
Effective Sales Teams
Convert salespeople into managers and
groups into teams:
listing the roles and responsibilities
of a sales manager, recruiting, how to hold effective meetings, time management
skills, presentation skills, management styles, leadership and motivation, team
building, leading by example, creating the best climate/environment for teams,
how to motivate your team, how to use a non-threatening approach to change behavior,
how to use department goals to evaluate results, how to get results from your
sales team, setting standards for performance, monitoring results
Negotiating During the
Learn how to negotiate anything that comes
up during the sales process:
preparing
for negotiations, tactics, styles, personal power, concessions, Win-Win
solutions,
practicing
negotiation skills
Sales Meetings &
Presentations
Motivate the staff with regular sales
meetings:
how to prepare a presentation, learning
styles, using visual aids, dealing with difficult people, voice training,
introducing new concepts, selling yourself
Setting and Achieving
Corporate Goals
Achieve clear success by setting clear
goals:
how to work together to achieve
corporate goals and increase productivity, how to create effective strategies
for sales growth, forecasting and performance tracking, developing initiatives,
brainstorming and creating action plans for major goals, the 10 steps to
change, focusing on the big picture
Developing a Winning Attitude
Realize that attitude determines aptitude:
how to change the attitude of the sales
force, how to reinforce a new attitude, affirmations and visualizations, why
self-image and success are interwoven and how a healthy self-image leads to
achievement
Teamwork in the Work
Place
Turn your company into a team:
how to build a
company team mentality and grow your business faster, transforming individuals
into team players and managers into leaders, “TEAM” together so that everyone
achieves more, role play
Handling Difficult
Customers
Learn the proven techniques to calm and
satisfy tough customers:
role play,
coaching, inter-action, best practices of major corporations
Business Writing and
Communications
Write clear business communications for internal and
external use, all levels of employees.
customized for your specific employees with their
needs in mind
Communicating with Style
Direct and motivate with new oral
communication skills:
executive coaching, speech delivery
techniques, voice training, image consulting, preferred styles of leadership, body
language, eye contact, gestures, how to develop confidence, motivating others
and projecting inspiration, prioritizing effectively, how to effectively
present your ideas to groups
Plus… Individual Coaching
One-on-one attention for top company
leaders:
getting more done in less time, working
by priority, time management problems, taking control, assertive behavior,
using lists, delegating, identifying time-wasters
Sales Manuals
If you request it, we will craft a
comprehensive sales manual individually tailored to your company.