Robert Joel Taylor founded The
after an illustrious career in personal sales. He began by offering dynamic
sales training seminars to companies in
wide. Quickly he began to attract other training professionals to supplement
and enhance the core sales training seminars. Now he has 35 professionals,
29 men and 6 women, each with different business skills and talents that
companies need. Just one of our
outstanding trainers is features today
—Alyssan Barnes, a true Super
Star
Alyssan Barnes
Alyssan has traveled to 27
different countries, gaining valuable international
experience in cross-cultural communication and sensitivity. With a bachelor’s
degree in communication and a master’s degree, she has utilized her education
by teaching public speaking at the college level. She has personally created a
speaking curriculum and has performed many speaking evaluations. As a former
journalist who has interviewed important national female figures including
First
Lady Laura Bush (President Bush’s wife), she is
keenly aware of the importance
of presentation and questioning skills as well as the centrality of customer
service
satisfaction. Alyssan Barnes specializes in leading break-out sessions
involving
the implementation of seminar topics.
And now for the training courses…
Basic Sales Training
Jumpstart your salespeople with little or no
sales background:
Start with pre-call sales preparation, getting
to the decision maker, structuring
the sales call, questioning, creating need, listening skills, customer-focused
selling, product knowledge, solution selling, gaining customer commitment,
how and why people buy, presenting features, advantages & benefits,
trial closes, various closing techniques, how to handle rejection, daily
discipline, time management, presenting technical information in a clear,
concise and persuasive manner—98% of sales people do not follow a
sales process—but now they will!
Super Star Sales Training
Seminars
Learn the techniques needed to become a
Super Star salesperson:
How to overcome objections and close
sales every time, identifying different
buyer types, prospecting techniques, voice mail, talking less and listening
more,
developing agreement and trust, following up, the 6 qualities of successful
sales people, dealing with multi-level decision-makers, creating a vision of
your product in your customers’ minds, assertiveness training
Make your call center ring with success:
Inbound and outbound telephone training
with scripts, telephone tips on
etiquette, opening the call, putting the customer at ease, overcoming objections,
identifying customer’s needs, moving from giving information to closing sales,
presenting the solution, how to be courteous and professional, dealing with
rejection, call monitoring and coaching, best practices, audio taping calls for
learning, exposure to the best practices of major corporate call centers, cross
selling & up-selling and how to sell additional services and products on
every call
Customer Service
Excellence
Help front line employees deliver
exceptional, world class customer care:
uncovering the customer’s needs,
effective communication skills, enunciation,
pronunciation, accents, identifying customer expectations, dealing with difficult
customers, questioning skills, learning that price is generally not the issue,
creating
a telephone image, voice training, listening skills, controlling the call,
seeing issues
from the client’s viewpoint, creating companywide customer-focused strategies,
role play
Advanced Sales Techniques
Boost your sales with in-depth insight:
Discover the buyer’s preference,
develop rapport with a wide variety of
customers, create artificial urgency, create value propositions, proposal
writing, differentiate yourself from the competition, the one-call close, leading
the conversation by questioning techniques, negotiating, account management,
discovering hot buttons by probing questions, getting the customer involved in
the process, being proactive not reactive, personality types in selling, the
four
basic personality types and how to use these insights to make more sales
Telesales Magic
Pick up the pace when picking up the phone:
By creating artificial urgency, qualifying
the prospect, getting to yes on the first
call, “WIFM” What’s in It For Me, getting through the
receptionist, building desire,
how to make more calls daily, the center
of influence selling
Business Leadership
Training
Grow middle management into topnotch
managers:
Hiring for attitude, understanding
values, leading by example, controlling interruptions,
distinguishing the difference between urgent and important, how to remain
positive,
removing barriers to success, core competency, focusing on performance and
measurable goals, encouraging open communications, creating a relaxed work
environment and climate for success, developing interpersonal skills,
delegating
properly, how to implement change without disrupting the organization
Relationship &
Consultative Selling
Build relationships to build success:
How to develop business relationships,
rapport and trust, body language, eye contact,
gestures, facial expressions, Neuro-Linguistic
programming, creative problem solving,
developing empathy, getting referrals, creating long-term relationships, adding
value to
the client’s business, listening skills, developing a winning attitude,
defining your market,
selling yourself, positive mental attitude, non-verbal communication,
explaining options
and recommending solutions, focusing on what people are saying, interviewing
instead
of pitching, thinking like a business consultant not like a salesman
Leadership Development
Cultivate a clear vision and a competent
manner in your leaders:
Assigning accountability, goals, empowerment,
changing expectations, understanding
personality types, voice projection, articulation, pacing, humor, controlling conflict
and
difficult situations, personal image improvement
Managing & Leading
Effective Sales Teams
Convert salespeople into managers and
groups into teams:
listing the roles and responsibilities
of a sales manager, recruiting, how to hold effective
meetings, time management skills, presentation skills, management styles,
leadership
and motivation, team building, leading by example, creating the best
climate/environment
for teams, how to motivate your team, how to use a non-threatening approach to
change
behavior, how to use department goals to evaluate results, how to get results
from your
sales team, setting standards for
performance, monitoring results
Negotiating During the
Learn how to negotiate anything that comes
up during the sales process:
Prepare
for negotiations, tactics, styles, personal power, concessions, Win-Win
solutions
not just splitting the
difference, practicing negotiation skills, no theoretical approaches—real
negotiating solutions, questing
skills to determine real issues,
Sales Meetings &
Presentations
Motivate the staff with regular sales
meetings:
How to prepare a presentation, learning
styles, using visual aids, dealing with difficult people,
voice training, introducing new concepts, selling yourself
Setting and Achieving
Corporate Goals
Achieve clear success by setting clear
goals:
How to work together to achieve
corporate goals and increase productivity, how to create
effective strategies for sales growth, forecasting and performance tracking, developing
initiatives, brainstorming and creating action plans for major goals, the 10
steps to change,
focusing on the big picture
Developing a Winning Attitude
Realize that attitude determines aptitude:
How to change the attitude of the sales
force, how to reinforce a new attitude, affirmations
and visualizations, why self-image and success are interwoven and how a healthy
self-image
leads to achievement
Teamwork in the Work
Place
Turn your company into a team:
How to build a company team mentality
and grow your business faster, transforming
individuals into team players and managers into leaders, “TEAM” together so
that
everyone achieves more, role play
Handling Difficult
Customers
Learn the proven techniques to calm and
satisfy tough customers:
Role play, coaching, inter-action, best
practices of major corporations, the perfect
wording to disarm any irate
customer, practice
Business Writing and
Communications
Write clear business communications for internal and
external use, all levels of employees.
customized for your specific employees with their
needs in mind
Communicating with Style
Direct and motivate with new oral
communication skills:
Executive coaching, speech delivery
techniques, voice training, image consulting, preferred
styles of leadership, body language, eye contact, gestures, how to develop
confidence,
motivating others and projecting inspiration, prioritizing effectively, how to
effectively present
your ideas to groups
Plus… Individual Coaching
One-on-one attention for top company
leaders:
getting more done in less time, working
by priority, time management problems, taking control,
assertive behavior, using lists, delegating, identifying time-wasters
Sales Manuals
If you request it, we will craft a
comprehensive sales manual individually
tailored to your company.